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Frequently Asked Questions

Find answers to common questions about our products and services

General Questions

What is Finnovic?

Finnovic is a Dubai-based broker technology company providing complete solutions for forex and multi-asset brokerages. We offer in-house developed products like our RMS (Risk Management System) along with managed services including platform support, licensing assistance, CRM integration, and more.

Where is Finnovic located?

Finnovic Consultancy FZCO is headquartered in Dubai, UAE. Our office is located at R308 Building, Al Mankhool. We serve brokers globally from our Dubai office.

What types of brokers do you work with?

We work with forex brokers, multi-asset brokers, and CFD providers of all sizes—from startups launching their first brokerage to established firms looking to upgrade their technology stack. Our solutions are designed to scale with your business.

Products

What is Finnovic RMS?

Finnovic RMS is our flagship Risk Management System designed specifically for MT5 brokers. It provides real-time exposure monitoring, A/B-book routing, client profiling, automated alerts, and LP hedging capabilities—all accessible through a browser-based dashboard. It's budget friendly compared to traditional enterprise solutions while offering the same enterprise-grade features.

How long does it take to set up Finnovic RMS?

Finnovic RMS can typically be set up within days, not weeks. Our team handles the complete MT5 integration, and since it's cloud-based SaaS, there's no complex infrastructure to deploy on your end.

What is Finnovic MarketInsight?

MarketInsight is our trading signals and market analysis product, powered by our sister brand QuantoPick. It includes trading signals, technical analysis, economic calendar, market news, and sentiment indicators that you can offer to your clients through web dashboards, embeddable widgets, or branded PDF reports.

What is Finnovic Courses?

Finnovic Courses is our trading education platform, powered by our sister brand TradingTeaching. It provides comprehensive trading courses that brokers can offer to their clients—either through a white-labeled portal, video library integration, or live webinars.

Kinetic CRM NEW

What is Kinetic CRM?

Kinetic CRM is a complete broker CRM built specifically for MT5 forex brokers. It includes 9 integrated modules: Client Management, KYC/AML Verification, Payment Processing, Wallet System, IB Commission Engine, Lead Management, Support Ticketing, and Business Reports. Fully managed with cloud hosting, automatic updates, and 24/7 support included.

How is Kinetic CRM different from other solutions?

Kinetic CRM is built specifically for forex brokers with native MT5 integration—not a generic CRM adapted for brokers. It includes everything you need: IB commission engine, multi-gateway payments, KYC workflows, and wallet system. We handle all the technical infrastructure so you can focus on growing your brokerage.

What subscription plans are available?

We offer flexible monthly subscription plans to match your brokerage size. All plans include cloud hosting, automatic updates, security patches, daily backups, and 24/7 technical support. Contact us for a personalized quote based on your specific requirements.

What's included in the subscription?

Your subscription includes everything: cloud hosting on high-performance servers, all 9 CRM modules, native MT5 integration, automatic updates with new features, daily backups, SSL security, DDoS protection, and 24/7 technical support. No hidden costs or surprise fees.

Does Kinetic CRM integrate with MT5?

Yes, Kinetic CRM has native MT5 integration. It connects via MT5 Manager API for real-time account creation, balance synchronization, trading activity tracking, and group management. When a client registers, their MT5 account is created automatically. Deposits and withdrawals sync instantly between CRM and trading platform.

What payment gateways does Kinetic CRM support?

Kinetic CRM includes built-in integrations for Stripe, PayPal, NowPayments (crypto), and bank wire transfers. The modular architecture makes adding new payment providers straightforward. All transactions are tracked in client wallets with full audit history for compliance purposes.

Can I customize Kinetic CRM for my brand?

Yes! We offer full white-labeling with your branding, custom domain, and tailored client portal. Our API allows integration with your existing systems, and we can add custom reports or features based on your needs. Contact us to discuss your customization requirements.

Services

Which trading platforms do you support?

We primarily support MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader platforms. Our TechSupport247 service provides 24/7 management, configuration, and monitoring for these platforms.

Do you help with broker licensing?

Yes, our Broker Licensing service provides guidance for obtaining broker licenses across multiple jurisdictions. We cover offshore jurisdictions (SVG, Vanuatu, Seychelles), mid-tier options (Labuan, UAE), and premium regulated markets (CySEC, FCA, ASIC). We assist with jurisdiction selection, application preparation, and regulator liaison.

What CRM systems do you work with?

We work with various broker CRM systems and help you select, integrate, and customize the right solution for your needs. Our team handles the technical integration with your trading platform, payment gateways, and other systems.

Can you help connect us to liquidity providers?

Yes, our Liquidity Providers and Liquidity Bridge services help you connect to tier-1 and tier-2 liquidity providers. We assist with LP selection, negotiating terms, technical integration, and setting up multi-LP environments with price aggregation.

Technical Questions

Is Finnovic RMS cloud-based or on-premise?

Finnovic RMS is a cloud-based SaaS solution. This means no infrastructure to manage on your end, automatic updates, and access from any device with a web browser. We maintain 99.9% uptime for our cloud services.

What MT5 versions are compatible with Finnovic RMS?

Finnovic RMS works with all current MT5 server versions. We connect via MT5 Manager API and require only standard API access credentials. No plugins, gateways, or modifications to your MT5 server are needed.

Do you provide server hosting?

Yes, our MT4/MT5 Hosting service provides dedicated servers for brokers and VPS solutions for traders. We have data centers in London, New York, Tokyo, Singapore, Frankfurt, and Dubai with ultra-low latency connections to major liquidity venues.

What kind of support do you provide?

Our TechSupport247 service provides 24/7 technical support for platform management. This includes server monitoring, configuration changes, plugin management, security updates, and troubleshooting. We're always available when markets are open.

Can Finnovic RMS connect to my liquidity providers?

Yes, Finnovic RMS integrates with major liquidity providers via FIX protocol for real-time position monitoring and one-click hedging. You can see your LP positions alongside broker positions and execute hedges directly from the dashboard without switching to your LP platform.

Risk Management

What is Net Open Position (NOP) monitoring?

NOP monitoring shows your total exposure across all clients for each trading symbol. Finnovic RMS displays real-time NOP with visual alerts when positions exceed your risk thresholds, helping you manage B-book risk effectively and decide when to hedge.

How does Finnovic RMS detect toxic traders?

Finnovic RMS analyzes 9 different trading patterns including scalping behavior, latency arbitrage, stop-loss clustering, news trading spikes, high win rates, and consistent profitability. Each client receives a risk score from 0-100, with automatic alerts when high-risk traders are detected. You can then decide to move them to A-book, adjust spreads, or take other actions.

What is A-book and B-book routing?

A-book routing passes client trades directly to liquidity providers (LP) where the broker earns from spreads and commissions only. B-book means the broker takes the opposite side of the trade and profits when clients lose. Finnovic RMS helps you identify which clients should be A-booked based on their trading patterns, profitability, and risk profile—optimizing your hybrid execution model.

Can I set custom risk alerts?

Yes, you can configure alerts for NOP thresholds per symbol, client exposure limits, toxic trader detection, large position openings, margin level warnings, and more. Alerts can be sent via email, SMS, Telegram, or displayed in the dashboard with sound notifications.

What is stop-loss clustering detection?

Stop-loss clustering occurs when multiple clients have stop-losses at similar price levels. This can create significant exposure risk if the market hits that level. Finnovic RMS identifies these clusters and alerts you, so you can hedge or adjust your risk before a cascade of stop-outs impacts your B-book.

How does one-click hedging work?

When your NOP reaches a threshold or you identify risk you want to offset, click the "Hedge" button directly from the dashboard. Finnovic RMS sends the order to your connected LP, and you see the confirmation in real-time. Your net exposure updates immediately, showing the hedged position alongside your broker position.

Security & Compliance

Is my data secure with Finnovic RMS?

Yes, all data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain SOC 2 compliant infrastructure with regular security audits. Your trading data never leaves our secure cloud environment, and we do not share data with third parties.

Does Finnovic RMS support multiple user roles?

Yes, Finnovic RMS includes role-based access control (RBAC) with 5 user levels: Admin, Risk Manager, Dealer, Analyst, and Viewer. Each role has specific permissions for viewing data and taking actions. You can also create custom roles if needed.

Is Finnovic RMS suitable for regulated brokers?

Yes, we work with brokers across all regulatory tiers—from offshore jurisdictions to CySEC, FCA, and ASIC regulated firms. Our system provides audit trails, access logs, and reporting features that help with regulatory compliance and internal risk controls.

Where is my data stored?

Data is stored in secure cloud infrastructure with data centers in Europe (Frankfurt) and Asia (Singapore). We can accommodate specific data residency requirements upon request. All backups are encrypted and retained according to your compliance needs.

Getting Started

How do I get a quote?

Contact us through our contact form or email info@finnovic.com. We'll schedule a consultation to understand your needs and provide a customized quote based on your requirements.

Can I get a demo of Finnovic RMS?

Yes, we offer demos of Finnovic RMS. Contact us to schedule a personalized demonstration where we'll walk you through the features and answer your questions.

Do you offer bundled packages?

Yes, we offer bundled solutions that combine multiple products and services at better pricing than individual purchases. As your single technology partner, we can provide everything from RMS to platform support to licensing—all coordinated through one team.

Still Have Questions?

Our team is ready to help. Get in touch for a free consultation.

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